How we vet
The word "vetted" gets thrown around a lot online. Here's exactly what it means when we use it, and what it doesn't.
What our vetting process looks like
Direct conversation
We speak with the owner or lead provider about their experience working with seniors, their approach to care, their staff training, and how they handle complaints.
Credentials and licences
Where applicable, we confirm professional licences, insurance coverage, regulatory standing, and any required certifications for their field.
References from real clients
We ask for references from senior clients or their family members, and we follow up. We're looking for honest accounts of real experiences, not curated testimonials.
Public record check
We look at online reviews, complaint patterns, regulatory records, and any public information that speaks to how this provider actually treats people.
Annual re-review
Being listed isn't a permanent status. We re-review every provider each year. If standards slip, the listing comes down. That's the point.
What "vetted" doesn't mean
Vetting reduces risk. It doesn't eliminate it. A business that passes our review is one we believe is worth considering. It is not a guarantee of a perfect experience.
People change. Businesses change. That's why we re-review annually, and why we encourage users to trust their own judgment alongside ours. If something feels wrong, it probably is.
We also want to be honest about where we are: The Vetted Senior is building its directory carefully and deliberately. Not every service category has listings yet. We'd rather have fewer listings that are genuinely vetted than a full directory of businesses nobody checked.
Had a bad experience with a listed provider?
Tell us. We take every concern seriously. If a provider's conduct doesn't meet the standard we hold them to, we investigate and act, up to and including removing the listing.
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